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Build a Tier1/2/3 in an offshore centre

 

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Teach my client how to use my product or app and resolve any technical issues

 

Get Started

Support my IT infrastructure

 

Get Started

Our service is for companies which have:
  • Web or mobile application
  • Software product
  • Tech devices
  • E-commerce or online payment
We take care about:
  • Tier 1 - YOUR CUSTOMERS

    24/7 customer care, service desk, installation, training, complains.

  • Tier 2 - YOUR PRODUCT PERFOMANCE

    Troubleshooting, infrastructure support, database administration.

  • Tier 3 - YOUR PRODUCT IMPROVEMENT

    Devops, Database and Software engineering.

Tier 1 General support
  1. Software and hardware “how to”
  2. 24/7 Help desk
  3. Web self service
  4. Troubleshooting
  5. Upsell and cross-sell
  6. Data Entry
Tier 2 Infrastructure support
  1. Integrated software and hardware support
  2. Network administration
  3. System Administration
  4. Database Administration
  5. Advanced troubleshooting
Tier 3 Managed IT Service
  1. Customized Support
  2. Database Development
  3. Administration of Web Servers
  4. DevOps
  5. Software Maintenance
  6. Software Engineering
  7. Data Analytics
  • Tier 1 General support
  • Tier 2 Infrastructure support
  • Tier 3 Managed IT Service
  • System Administrators
  • Networks Administrators
  • Database Administrators
  • Security Engineers
  • DevOps Engineers
  • Software Engineers
  • Data Analysts
  • Basic $750 per/month
    1. Talented Engineers & DevOps
    2. Comfortable workspace
    3. Office management
    4. IT infrastructure & Tech Support
    5. Finance & Legal support
    6. HR support
  • Standart $1150 per/month
    1. IT infrastructure & Tech Support
    2. HR support
    3. Extra security
    4. Social package
    5. Talented Engineers & DevOps
    6. Comfortable workspace
    7. Office management
    8. Finance & Legal support
  • Premium $2150 per/month
    1. IT infrastructure & Tech Support
    2. HR support
    3. Extra security
    4. Social package
    5. ODC Start assistance
    6. Talented Engineers & DevOps
    7. Comfortable workspace
    8. Office management
    9. Finance & Legal support
    10. Trainings & Workshop
    11. HR strategy
    12. Shared resources
    13. Process & Project Management
  • Innovation Technologies Conference in Tel Aviv
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  • Nearly doubled the performance of an Express Delivery
    Just before the Christmas rush in 2015, we had delivered a new team to a well-known Ukrainian Delivery Company.
    Learn more
  • Four times more processed calls for an Airlines
    Here's important information you should know about drones in your business.
    Learn more
Copler office
Address:
4-a Verkhniy Val, Kyiv, Ukraine, 04071
Email:
info@copler.uk
Tel UA:
+38 (044) 364 79 95
Tel UK:
+44 2034 554 189
Tel US:
+1 718 509 3086
OR
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Our experts on BPO:

 

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Konstantin Ryzhov, CEO konstantin.ryzhov@copler.uk
Expert
Nataliya Zub, COO nataliya.zub@copler.uk
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