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  4. Teach my client how to use my product or app

 

The end-user's technical questions could vary from your product installation queries to generic 'how to' questions. All these queries are addressed by a Tier 1 technician. Most Tier 1 issues are within standard FAQS, which are answered through the knowledge base of support system.

 

WHAT OUR LEVEL 1 SUPPORT CAN DO FOR YOU:

  • Build a strong company brand being represented by professionals with good multi-language communication and problem solving skills.
  • Use customer feedback to increase customer retention rate and use it for further improvements of your product or services.
  • Increase sales revenue through telemarketing, inbound and outbound calls.
  • Fix any technical issues as soon as possible and prevent your product or app from technological failures.
  • Technical support

    Help Desk Support
    Software installation problems
    Troubleshooting Product Issues
    “How to” questions

  • Customer support

    24/7 Customer Care
    Inbound and outbound calls
    Up-sell and cross-sell programs
    Data Entry

 

Boost your Tech and Customer Support with a high-end assistance of Copler’s support resource
Forward-thinking approach to support staff training

 

We provide efficient technical support services up-keeping cloud, mobility, social computing and analytics of your company’s IT environment


Fully-fledged toolset aimed to hit the spot of any support need

 

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Our experts on BPO:

 

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Konstantin Ryzhov, CEO konstantin.ryzhov@copler.uk
Expert
Nataliya Zub, COO nataliya.zub@copler.uk
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