1. Home
  2. What we do
  3. Business Process Model
  • Phase 1
    • Configuring a connection;
    • Integration;
    • Preparation of the base;
    • Configuring reporting.
  • Phase 2
    • Recruitment;
    • Writing scripts and training;
    • Education;
    • Refreshing.
  • Phase 3
    • Appointment of leaders of the group;
    • Scheduling of the agents;
    • Testing agents;
    • Control of agents.
  • Phase 4
    • On-line monitoring;
    • Additional training;
    • Quality specialist.
  • Phase 5
    • Work time: day shifts or 24/7/365;
    • Increase of leaders at all workplaces;
    • New skills and additional training;
    • Multichannel: Web-chat, Skype, mail, IVR.
  • Phase 6
    • Sustainable process;
    • The constant presence of the team leader, surveillance, reporting, online statistics.

An outsourcing services is about long-term trusted relationship. In order to prove our capabilities and make smooth inception we offer to start from a pilot project for 3-5 people and see how it works.
We also give very special conditions for every new customer.


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Our experts on BPO:


Konstantin Ryzhov, CEO konstantin.ryzhov@copler.uk
Nataliya Zub, COO nataliya.zub@copler.uk
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